COVID19 Updates

Promedical Vanuatu is operating as usual. We are receiving a high volume of calls to our emergency 115 number

The public is assured that during these difficult times, we will endeavour to continue providing an international level of pre-hospital emergency health care to our community. For months, we have prepared for this situation. We have a standard operating procedure in place to keep our staff and the community safe.

We wish to ask the public to be patient with our emergency call-takers and front-line staff, especially when calling our emergency line 115. We wish to advice our valued members and the community to reserve the use of our services for critical illness or injury such as:

  • Chest pain
  • Stroke like symptoms
  • Diabetic emergencies
  • Seizures
  • Collapse
  • Pregnancy emergencies
  • Other medical emergencies and severe uncontrolled pain
  • Severe trauma or traumatic injuries

COVID-19 symptoms may range from mild to severe to critical.

We will be asking all callers the below screening questions.

Has the patient/caller been experiencing an acute onset of any of the following?

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea
  • Altered mental status


Is the patient/caller linked to a known COVID-19 cluster or have they been in an area with community transmission?


Is the patient/caller a health care worker or a quarantine worker?


Has the patient/caller been tested for COVID-19 and returned a positive test result?

We encourage community members to come forward to ProMedical Ambulance Station in Freswota to apply for a subscription or call the office on 26996.

You can also email for forms and further information.

Our office administration staff are here and available to assist with membership enquiries.

Please take care, stay safe and continue to practice good respiratory hygiene and physical distancing.

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

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